How do I order my sauces & marinades?
Ordering is quick and simple. All you need to do is go to our 'Online Shopping' page and click on the 'Add to Cart' button to the right of each item you would like to purchase. When you've finished, click 'View Cart' at the bottom of the page and then 'Proceed to Checkout' to complete your order. If you prefer, you can telephone us on 0116 274 0222 and we will process your order.
How do I view and edit my online shopping basket?
You can view the items you have chosen to buy, by scrolling down to the bottom of our 'Online Shopping' page and clicking on 'View Cart.' You can also edit, add or cancel items you have selected. Once you are happy with your order, click on 'Proceed to Checkout' to complete your purchase.
Is there a minimum order?
There is no minimum order. However we do encourage our customers to consider the environment when placing their order. Ordering fewer items more frequently means more delivery trips, as a result causing more damage to the environment. Please help us by
ordering all your meals together, thereby helping us to reduce our carbon emissions.
PAYMENT
How do I pay ?
Payment can be made three ways. If you choose to shop online then payment can be made through our Paypal service. You will be required to enter your debit/credit details or if you have a Paypal account then you will be required to sign in with your username and password, and payment will be taken via your account.
If you prefer to send us a cheque or pay by BACS, the payment must have cleared before we send your order out.
Finally, if you are local to us (postcodes LE1 to LE5), we can accept cash on delivery.
We will not keep or disclose any of your personal & payment details to anyone.
Is there a delivery charge?
Unfortunately there is a delivery charge as below:
Orders up to £3 - £1.85
Orders up to £6 - £2.24
Orders up to £9 - £4.45
Orders between £9.01 and £24.99 - £5.95
Orders above £25 - Free Delivery
For delivery within LEICESTER (Postcodes LE1, LE2, LE3, LE4, LE5), we do NOT charge for delivery. The delivery charge will be added through our online payment service, however we will refund this before making your delivery.
Where do you deliver to?
We can deliver to anywhere in England. If you require delivery in Scotland or Wales, please contact us either via email or telephone us.
How will my sauces arrive?
They will arrive all packed up, ready for you to use.
When do you deliver?
We use a courrier to deliver your order. Please allow up to 5 working days to receive your order.
How long does it take for my order to be processed?
If your order is received before 3pm, then it will be processed the same day. Otherwise it will be processed the following working day.
What if I am not at home when you deliver?
If you are not at home, we will do our best to leave your order in a safe place. However, we cannot accept any responsibility for
damaged or misplaced orders. If you know you are not going to be at the delivery address, please inform us of where we should leave your meals in our 'Special Delivery Requirements' box. If you forget, please feel free to contact us, or to leave a note on your door for the delivery person.
Can I specify the day I would like my delivery?
Yes just type your request in the 'Additional Comments' box. Although we cannot guarentee it will arrive on your requested day, we will try our utmost best. However if you would like delivery on a Monday, weekend or bank holiday, extra charges will be incurred.
What if my delivery doesn't arrive?
If your delivery doesn't arrive within a couple of days then please contact us so we can investigate the matter.
What if I have received the wrong products?
Please contact us within 3 days of delivery and do not open the products. We can then arrange for them to be collected and your correct order to be delivered.
What if I want to cancel my order?
Provided the order has not left us, the order can still be cancelled and your money will be refunded. However, if the order has left us (deliveries are picked up from us around 3pm) then unfortunately you will not be able to cancel your order.
PRODUCTS
Why are Tiffin Luxury meals and sauces different?
We have a simple philosophy. Homemade is always best. Fresh vegetables, add herbs and spices and cook over a slow heat. Just like we do today in our restaurant. That is why our Indian products are so delicious!
How do I know how spicy each product is?
Each meal has a chilli symbol next to it. One chilli indicates the meal is mild, whilst three chillies indicate the dish is spicy. There is a guide on the 'Online Shopping' page.
How do I use my sauce or marinade?
To use your sauces and marinades, simply follow the instructions on the back of the pouch.
Where are your vegetables sourced from?
We try and use fresh local ingredients as much as possible. Unless it's virtually impossible to get fresh local ingredients, then we may have to use a frozen alternative.
Where is your chicken sourced from?
All the chicken we use is 100% British Farm Assured Chicken, raised under Red Tractor standards.
Is your chicken Halal?
Yes our chicken is halal.
Where can I find nutritional information for each meal?
There is nutritional information on the packaging for our curries. If you would like to have this information before you make your
purchase, please feel free to contact us.
What is the shelf life on your products?
Our curries have a shelf life of 10 months as they are frozen and our sauces & marinades have a shelf life of 6 months.
I haven't used all my sauce/marinade, how can I store them?
If you have some sauce or marinade left over, you can either store them in the refrigerator for up to 2 days, or you can freeze them. When you're ready for your next Tiffin fix, simply defrost overnight in the refrigerator and use as normal.
Why are your meals frozen?
We blast freeze our meals because we believe there is no better method to preserve all the wonderful flavours and nutrients in each dish, without using artificial preservatives. Whilst frozen meals can sometimes have a bad name, they are in fact the closest thing to having a fresh meal. You get nothing but natural ingredients. Freezing our meals also allows our customers to keep one or two in the freezer for those 'just in case' moments.
Do your products contain any artificial preservatives or flavourings?
No we do not put any artificial preservatives or flavourings in any of our products.
Where can I get allergy advice from?
We have indicated well known allergens in our dishes by each meal description. But if you have any further questions please do not hesitate to contact us.
How do I know which meals are suitable for vegetarians?
Any products suitable for vegetarians are specified in the product description.
How do I know my meals and sauces are made in a safe and hygienic environment?
Every manufacturer is given an identification number which means they have met all the necessary food safety regulations. In addition to having our identification number, we have every batch of food we make tested in a UCAS accredited laboratory to ensure every meal that leaves our premises is fit for consumption.
What is your complaints procedure?
In the unfortunate circumstances you are unhappy with any aspect of our service or products then you are most welcome to either email us or write to us within 5 days of delivery. We will do everything we can to resolve the issue.
How do I contact The Tiffin Food Company?
Email us at info@thetiffinfoodcompany.co.uk